Thank you for shopping at www.basessport.com. We’re here to assist you with any returns or exchanges you may need, for whatever reason.

STANDARD RETURN POLICY

All return shipments must be postmarked within 30 days of the order fulfillment date.

The following return options are available to you:

• Full refund issued back to your original payment method
• Store credit for future purchases

Important: To qualify, please ensure returned items are in their original, unused condition with all tags attached and free of damage. All parts, accessories, and original packaging must be included in your return package.

You may ship your return using:

• A carrier of your choice
• We recommend using a trackable shipping service
• Return shipping costs are the customer’s responsibility

Please send returns to the following address:

HOW TO START A RETURN

1. Contact our customer support team to initiate a return request
2. You will receive a Return Authorization (RA) number
3. Include the RA number on your return package
4. Ship your return to the address above

Need help? For any questions about returns, refunds, or exchanges:

• Email us at: [email protected]
• Use our contact form

PROCESSING TIMELINE

Once we receive your return package, our team will process it within 7-10 business days. You will receive email notifications at each step.

Refunds will appear on your original payment method within 5-10 business days after processing.

SHIPPING INFORMATION

For new orders, our standard shipping time is 3-5 business days for delivery.

EXCEPTIONS

• Final sale items are not eligible for return
• Personalized items cannot be returned